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Ounass Contact Number | Easy and Efficient Services

Date: 15 January, 2024
Last update date: 22 January, 2024

To swiftly receive answers to your questions and concerns, call the Ounass contact number Egypt. You can request information about payment methods, shipment status, return policies, or any other services. Connect with Ounass’ customer service team anytime to enjoy a worry-free shopping experience! Rest assured, the Ounass number is there to serve you in all the best possible ways.

About Ounass Egypt

Discover the joy of shopping for luxury products and receiving top-notch services in Ounass Egypt. Renowned as one of the best online shopping destinations since its establishment in 2016, the platform offers an exquisite collection of over 150 luxury brands, created by talented designers from across the Middle East. From modern fashion to essential home décor and appliances, Ounass caters to all your needs with unmatched creativity and style.

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How to Reach Ounass Customer Service

There are multiple ways to reach out to Ounass customer service; each offering prompt and efficient responses. Here are the key Ounass communication channels:

WhatsApp - Ounass Unified Number

If you have any inquiries or need to share files and photos related to your request, please feel free to contact the Ounass unified number directly through WhatsApp. This is their number: +971529291013

Ounass Number Egypt

If you wish to directly reach out to the store, please use the designated Ounass phone number in your country.

Email

If you don’t prefer to directly call Ounass Customer Service in Egypt, then you can send your request via email to customercare@ounass.com. The customer service team will promptly address your inquiry within a time frame of 12 hours.

When do you need to communicate with Ounass Customer Service Egypt?

You can call the Ounass contact number Egypt, or the unified number in these circumstances:

Asking about the steps of buying and completing the payment in the store.
Facing a technical problem that prevents you from adding the product to the purchasing basket, or preventing you from completing the payment process.
Your request was delayed and you did not receive it on the scheduled date.
If you desire to track your order; you can send a short text message, then use the tracking number that the team provided you with.
Reporting a missing item. Reach out to Ounass through the provided contact number. The team will promptly review your request within 2-3 working days.
Including a personalized note along with the gift you have requested from Ounass.
Despite verifying your credit card number and the remaining balance, the payment is refused.
If the price of the product drops within 5 days of your purchase, you’ll receive a refund of the price difference.
Shipping the request to the wrong address; the customer service team will respond to you within 4 working days.
Your desire to cancel a product recovery request.

How to Change Your Phone Number and Address in Your Ounass Account

To update your phone number and address on your Ounass account Egypt, simply contact Ounass Customer Service. They will assist you in modifying your information. Please note that the delivery date can also be changed, but if your request has already been shipped or submitted via PayPal, you may not be able to alter your address. Remember, any changes to the delivery location must be within the original country of delivery.

How to Follow the Latest News and Offers at Ounass Egypt

Stay updated on the latest products, exclusive offers, and discounts as soon as they arrive in Ounass Egypt. Choose any of the following channels to keep yourself in the loop and not miss out on anything:

Subscribe to Ounass’ Newsletter

You can subscribe directly to Ounass’ newsletter Egypt, by inserting your email in the designated location and clicking the “Subscribe” button.

Download the Application

You can follow the latest discounts, offers, and new product launches at Ounass Egypt by downloading the application for Android and iOS. Receive instant notifications and avoid the need to contact the team for updates through the Ounass number.

Follow Up on Social Media

Stay connected with Ounass Egypt by following their social media platforms. Discover the exclusive offers available all year round across Meta (previously Facebook), Instagram, X (previously Twitter), and LinkedIn.

Discover the wonderful world of shopping at Ounass. Enjoy a wide range of luxury products from renowned international brands. For any inquiries, feel free to connect directly with the Ounass customer service team Egypt. Stay updated with the latest offers and discounts through various channels that were mentioned above.

FAQ about Ounass Contact Number | Easy and Efficient Services

How can I communicate with Ounass Egypt?

You can reach Ounass customer service Egypt through:

How long does delivery take at Ounass Egypt?

Deliveries in Egypt arrive within:

Who is the owner of Ounass __country?

Ounass Egypt is owned by the Al-Tayer Group.

How do I return an order from Ounass Egypt?

If you meet the conditions outlined in the return policy, you have a 30-day window from the date of receipt to initiate a return. Please follow the steps below to process your request:

Click on the "My Orders" section, which you find when clicking on the "More" tab in the application or the "Account" page on the site.
Choose the order, then click on the "Return Products" button, and then click the “Return” button.
Enter the date, time, and location of the desired receipt and complete the process.

Note: Please ensure the presence of a return policy. If it is not included in the order, directly reach out to the Ounass customer service Egypt. They will promptly provide you with the required policy within 48 hours.

How do I cancel an order in Ounass Egypt?

You have the flexibility to cancel your Ounass Egypt order whenever you like. Simply head to the "My Order" section on the website or application. Please note that the refunded amount will not be returned to your bank account, but instead will be credited as a balance in your Ounass account. This balance can be used for future purchases, making sure that you get the most out of your shopping experience.